Last updated: 24th August 2026
This policy explains how we deliver orders placed through coatesmotorcycles.com, including delivery areas, costs, timescales, and what happens if something goes wrong in transit.
1. Delivery Areas
We currently deliver to:
Northern Ireland, the Republic of Ireland and Great Britain
If you’re unsure whether we deliver to your area, please contact us before ordering at [email protected] or 07511038019.
2. Delivery Costs
Delivery costs are calculated based on the size, weight, and destination of your order, and will be shown at checkout before you complete payment.
Smaller items (parts, accessories, gear)
Large items (pit bikes, quads, buggies, enduro bikes): due to size and weight, these are shipped via a specialist courier and costs are calculated individually
Click & Collect: [insert if available — e.g. free collection from our premises, by appointment]
3. Delivery Timescales
In-stock items and ordered before 1pm: typically dispatched same day and typically delivered within 3 working days.
Large/boxed items (bikes, quads, buggies): delivery via courier typically takes 3 working days from dispatch.
Out-of-stock or made-to-order items: we’ll contact you with an estimated timescale if your order isn’t immediately available.
Orders placed Monday to Friday will be dispatched same day, orders placed on Saturday/Sunday will be dispatched the next working day.
Timescales given at checkout and in confirmation emails are estimates. While we aim to meet them, we’re not responsible for delays caused by our couriers, manufacturers, customs, weather, or other circumstances outside our control.
4. How Your Order Is Delivered
Most parts and accessories are sent via standard courier (currently DPD) or Royal Mail.
Bikes, quads, and other large/boxed items are typically delivered on a pallet or in a crate via a specialist freight courier, and usually require someone to be present to receive and help unload the item.
Please ensure the delivery address provided has suitable access for a delivery vehicle (e.g. courier lorries may not be able to access very narrow lanes or rural tracks — let us know in advance if this may be an issue).
5. Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation with tracking information where available. For large items sent via freight courier, the courier may contact you directly to arrange a suitable delivery date/time slot.
6. Receiving Your Delivery
When your order arrives:
Please inspect the packaging before signing for it, where possible.
If the packaging is visibly damaged, please note this when signing (e.g. “damaged on arrival”) or refuse delivery if the damage is severe.
Check the contents against your order as soon as possible, and report any damage, faults, or missing items to us within 48 hours of delivery.
Photos of any damage (to packaging and/or the product) help us resolve issues more quickly with the courier.
7. Incorrect Delivery Addresses
Please double-check your delivery address at checkout. If an order is returned to us or re-routed due to an incorrect or incomplete address provided by you, any redelivery costs will be your responsibility.
If you spot an error shortly after ordering, contact us immediately – we can’t guarantee a change is possible once an order has been dispatched.
8. Failed Deliveries
If a courier is unable to deliver your order (e.g. no one available to receive a large item, or an inaccessible address), redelivery may be arranged, but additional charges may apply depending on the courier’s policy.
9. Delays and Backorders
If an item you’ve ordered is delayed or out of stock, we’ll contact you as soon as possible with an updated timescale, and you’ll have the option to wait, choose an alternative, or receive a full refund.
10. Returns Shipping
For information on returning an item, including who covers return shipping costs, please see our Refund and Returns Policy.
11. Contact Us
If you have any questions about delivery, or need to arrange access details for a large item delivery, please contact:
Ernie Coates Motorcycles Phone: 07511038019 Email: [email protected] Website: coatesmotorcycles.com